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Privacy & safety

How clinics keep video consultations private: lobbies, invite codes, and verified guests

A consultation room should be as private as a consultation room. How modern entry control works, and why a bare video link isn't enough.

The problem with a plain link

A link is a key that anyone can copy. Forwarded to the wrong chat, it lets a stranger sit silently in your medical consultation. For a call about your health, that is not an acceptable risk.

Serious platforms therefore separate the invitation from the entry: having the link gets you to the door, not through it.

How verified entry works

Each invited participant verifies the email address or phone number the invitation was sent to — a six-digit code, thirty seconds. Then they wait in a lobby, visible to the clinic by name, until someone on the clinic side lets them in.

The result: everyone in the room is someone the clinic invited and identified. Your translator gets in; a forwarded link does not.

What you should see as a patient

You should always know who is in the room — every participant visible, named, with a role. If someone joins, you see it happen. If your consultation platform can't show you that, ask your clinic why.

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